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Please note this is an archived topic, so it is locked and unable to be replied to. You may, however, start a new topic and refer to this topic with a link: http://www.resohangout.com/archive/55290
Spiderfan - Posted - 05/26/2021: 11:05:29
I sent Bobby money for a custom strap in February and now have neither the money or the strap. He has not returned any of my calls for the last three months. Any help in getting ahold of him would be appreciated. Thanks!
LukeL - Posted - 05/26/2021: 16:33:50
I've talked to several professionals and friends of his who have not been able to reach him lately either. I'm starting to get worried- I also have one on order through Byrl.
MT - Posted - 05/27/2021: 06:13:15
I had a similar experience that Bobby made sure ended well
Basically he misplaced my online (before site revamp) order for a non-custom strap. I waited patiently for > 1 year
Then when I started to try to get a hold of him it took a lot of work. He did ultimately get back to me
Then he disappeared for a while again. I had to become a bit of a thorn about it
Finally, he ended up shipping me not just the strap I ordered but a second to make up for everything. I received those straps about 1-2 months ago
I suspect he is out there doing his thing, his way
Spiderfan - Posted - 06/01/2021: 20:13:17
Yeah, Luke, hoping he's able to get back to you too. Bryl doesn't know where he is right now either, but it sounds like Bobby's OK, just out of touch.
MT, good to hear your story - I've been debating about whether to start the process with PayPal to try and get my money back (those straps ain't cheap), but, honestly, I'd rather have the strap! I loved the one he sent me, but it was just too long. I never guessed when I sent it back for an alteration that I'd have such a hard time getting ahold of Bobby again.
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