Bob78 - Posted - 12/07/2021:  14:20:52

has anyone else had problems with the fred sokolow zoom lessons advertised on reso hangout?
I purchased them a few days ago but the videos will not open.
Getting message "extension not recognized" & error 80070057.
thanks, bob

Iceman6937 - Posted - 12/07/2021:  14:42:33

Better talk to Fred.

Bob78 - Posted - 12/08/2021:  11:06:31

I did, he sent it to me again but it didn't work. Now He doesn't answer.

hlpdobro - Posted - 12/08/2021:  12:02:50

What is the file extension on the file?

Bob78 - Posted - 12/09/2021:  12:54:28

1. first extension error #80070057
2. second error is extension not recognized
3. the selected file has an extension not recognized by windows media player

hlpdobro - Posted - 12/09/2021:  13:26:37

Yes..I understand.

When you look at the file name, what is the extension? "xxx.mp4" where mp4 is the extension. That will clue me as to what app can open the file.



I had though (prob incorrectly) that the Zoom lessons were live and that subscribers were sent files after the sessions.



At any rate..I'd like to see the file names.

Edited by - hlpdobro on 12/09/2021 13:27:16

Bob78 - Posted - 12/10/2021:  06:04:35

hen trying to open 12 bar blues & a few others I get this file.
this file has an extension that is not recognized by windows media player because the ext is not known by the player you should be sure the file comes from a trustworthy source.

hlpdobro - Posted - 12/10/2021:  06:54:02

Bob..

My last attempt. If you tell me what the extension is I might well be able to tell you how to open it.

If you can't/won't provide the info then "good luck".

h

Bob78 - Posted - 12/10/2021:  08:51:20

Howard, I have went through everything I have already told you. The only thing missing is .docx.
I can't tell you anymore because that's all there is.
Maybe we had better just drop the whole thing and I will thank you for your trouble. bob