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Sep 25, 2022 - 3:14:05 AM

mistert

Australia

3 posts since 9/25/2022

Hi,

Reaching out for some advice/thoughts on an issue with new National tricone.

The guitar is always kept in a room where dehumidifier maintains 50% level. When I received the guitar, I noticed a neck squeaking/clicking sound when grabbing the neck (as if to play a chord).

After a saga of events, the shop I purchased the guitar from sent it to a luthier, who took off the pearl dots (five of them ?) on the fretboard and tightened the screws underneath them.

I was assured the clicking sound would be gone. Unfortunately, it hasn't.

I've attached a video. Clicking sound can be heard when applying light pressure on the fretboard.

Any input advice would be appreciated.

Sep 25, 2022 - 3:15:41 AM

mistert

Australia

3 posts since 9/25/2022

Sep 25, 2022 - 5:55:27 AM
like this

2357 posts since 8/3/2008
Online Now

A call to National is always recommended.

h

Sep 25, 2022 - 11:34:27 AM
likes this

4158 posts since 7/27/2008

Wow - some pretty strange noises there. 

What Howard said - I would contact National here in California. And emailing them the link to the video would surely help. 

Oct 5, 2022 - 3:50:18 AM

mistert

Australia

3 posts since 9/25/2022

thanks for the replies.

Greatly appreciated. I'm actually a rookie on this forum, so pardon, or correct anything you feel is inappropriate.

The store I purchased from spoke to shanon(?) from National.

Eventually, the guitar was replaced with brand new one.

Guess what? it had exactly the same issue.

I kept pushing to get it repaired so I could keep it...so Naironal put me onto:

http://www.wheelerguitars.com.au/

Darrel from wheeler had a go at fixing, When handing back, next day, issue still there.

6 months later. Im still left with a National dodgy tricone. 

The store where it was purchased from offered me a refund, but National ignore replies when I request info on root cause, it simply falls on deaf ears.

If anyone is keen to see video footage of both guitars along with serial numbers, happy to post here.

Edited by - mistert on 10/05/2022 03:53:09

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